At Vegas Hero, everything revolves around safe and fair entertainment. We consider it extremely important that your use of our platform remains a recreational pastime. This policy describes the measures, guidelines, and tools we offer to ensure player protection.
Age Restriction: Strictly 18+
Participation in the activities on our platform is absolutely forbidden for persons under 18 years of age. We carry out verification checks to establish the age of our users. If we find that an account belongs to a minor, this account will be closed immediately.
Principles of safe use
Responsible gaming means maintaining control over your budget and your time. Never play with money reserved for essential living costs such as rent or groceries. View the platform as a form of paid entertainment, not as a way to generate a steady income or solve existing financial problems.
Tools and restrictions
To help you maintain control, we offer various functional tools in your account settings:
Deposit limits
You can set the maximum amount of money you want to be able to deposit per day, week, or month. This helps to respect a clear and predetermined financial budget.
Loss limits
With this tool, you determine the maximum amount you are allowed to lose within a specific period. Once this amount is reached, placing further bets will be temporarily paused.
Session limits
To prevent you from losing track of time, you can set the maximum duration you can be logged in and active per day.
Temporary Time-out
Need a short break? You can temporarily deactivate your account for a period ranging from 24 hours to several weeks.
Self-exclusion and account closure
If you feel you are losing control, you can request a formal self-exclusion. During this period, which can last up to several months or years, you will not have access to your account, and we will block incoming marketing messages. You can also contact customer service for permanent account closure.
Recognizing warning signs
Be honest with yourself. Possible signs of losing control include: lying about the amount of time or money you spend on the platform, playing to try and immediately make up for previous losses ('chasing losses'), playing during work hours or at the expense of social contacts, and feelings of stress or anxiety after a session.
Seeking help and professional support
If you recognize one or more of the above signs in yourself, we strongly advise you to seek professional help. In the Netherlands, there are various independent organizations, foundations, and helplines that offer anonymous and free advice and support to people experiencing problems with their gambling behavior.
Shared devices and protection of minors
If you share your computer or mobile device with minors, you are responsible for keeping your account secure. Use strong passwords and do not leave the session logged in. Consider using specialized filter software to block access to certain websites for children.
Monitoring and awareness
We strive to provide our employees with the necessary guidelines to recognize and adequately address deviant or potentially risky behavior. We take our role in prevention seriously and adapt our internal processes where reasonably possible.
Updates to this policy
This responsible gaming policy is regularly evaluated. When new insights or local regulations require it, we will adapt this document to maintain the protection of our users.